In 2019, the AJC surveyed the advice sector on their capacity to deliver Digital Support services as part of the court and tribunal modernisation programme. We were grateful to the sector for responding so positively to that survey.

We have now commissioned a new and related survey, to understand how advice providers have been working during the pandemic, and how the migration to remote advice delivery has changed their services and impacted their clients. Responses to this survey will be incorporated into a report by the AJC on the impact of Covid-19 on the advice sector, which we will use to demonstrate to Government and specifically the Ministry of Justice the importance of investment in the technical capability of the sector to provide remotely delivered advice and to ensure access to justice. It will also assist the joint JUSTICE/AJC Working Party, Reforming Benefits Decision-Making, which is looking specifically at the challenges faced by clients and social welfare advice providers during the pandemic.

The survey we sent out in April 2019 resulted in a report ‘Digitisation And Accessing Justice in the Community’ which can be found here. It captures pre-pandemic delivery of advice, and now we are seeking information as to how the pandemic has impacted on the delivery of advice.

The AJC/JUSTICE working party on Reforming Benefits Decision-Making is keen to have your input into their work and would appreciate if you could take a few minutes to complete the survey by clicking on the link:     This survey is anonymous, but if you choose to, you can leave your organisations’ details at the end for follow-up information about publications. All data will be aggregated and all use of the information in published material will remain anonymous. The survey will remain open until 29 October 2020.