This working group was borne out of feedback from our Advice Sector Panel who reported an increasing number of frustrated and distressed users accessing the administrative justice system.  Concerns were also raised about the negative effect such an increase was having on the wellbeing of those working within the system.   

The group is chaired by Lucy Scott-Moncrieff and members, drawn from academia, healthcare, and advice organisations, have designed two surveys that seek to ascertain current challenges faced by those seeking to access the system and by those assisting them.  The group is also keen to highlight examples of good practice that are particularly useful to this cohort of users and the impact of the cost of living crisis and HMCTS’ modernisation programme will also be considered.