Rosemary Agnew has been the Scottish Public Services Ombudsman since 1 May 2017, investigating and resolving or deciding complaints about the Scottish public sector (except Police).
Her role also includes Independent National Whistleblowing Officer for the NHS in Scotland, independent reviewer of applications to the Scottish Welfare Fund and the Complaints Standards Authority. She sets standards for the investigation of public service complaints and the handling of whistleblowing concerns, promotes good practice and monitors Scottish public sector performance.
From 2012 to 2017, Rosemary was the Scottish Information Commissioner, responsible for ensuring compliance by Scottish public authorities with the Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004, including promoting good practice. Prior to that she worked for the Local Government Ombudsman.
Since 2019, Rosemary has sat as a member of the Ombudsman Association Board.