Claire has worked for the Citizens Advice Service for over 20 years and has extensive knowledge of the wider advice sector. She began her career working at Stoke-on-Trent Citizens Advice as a debt and welfare benefits specialist before becoming Specialist Services Manager. She managed a wide variety of projects including Legal Aid contracts, Financial Inclusion Fund and Local Authority Homelessness projects.
Since moving to a Citizens Advice national role she has specialised in service development focused on a broad range of legal services issues including Legal Aid, Pro Bono services, Public Legal Education and the HMCTS digital Reform programme. Whilst maintaining strong links to the front line of advice through the Citizens Advice network she has an in depth understanding of the national developments which impact on advice sector clients. Claire represents Citizens Advice on a number of advisory boards and panels including the Solicitor General’s Public Legal Education panel and the HMCTS Litigants in Person Engagement Group.