Dr Chris Gill joined the University of Glasgow in August 2017. After graduating with a degree in English (University College London) in 2003, he spent a decade working in regulatory and ombudsman services, at the Advertising Standards Authority and then for the Scottish Public Services Ombudsman (SPSO). During his time at SPSO, Chris completed an MSc in Public Policy (University of Edinburgh). In 2012, he joined Queen Margaret University and spent the next five years as a Lecturer in Administrative Justice and latterly as Senior Lecturer.
In 2016, Chris was awarded a PhD in Law (University of Glasgow). His main expertise relates to administrative justice, with a particular emphasis on ombudsman schemes and complaints procedures, bureaucratic behaviour, access to justice, and the design and operation of dispute systems. His work has been published in Journal of Social Welfare and Family Law, Legal Studies, Public Law, and Social and Legal Studies.
Chris has received funding from ESRC, Nuffield Foundation, Carnegie Trust, and SSHRC (Canada). In 2017, he obtained a major three-year ESRC grant (as co-investigator, with Dr Naomi Creutzfeldt) to investigate access to justice for European energy consumers. He has also led a number of research and consultancy projects for clients including the Legal Ombudsman, Citizens Advice, the Welsh Language Commissioner, Ombudsman Services, and Utilities Disputes Ltd.
Chris sits on the Ombudsman Association’s Validation Committee and the Law Society of Scotland’s Administrative Justice Sub-Committee. Between 2014 and 2017, he was a core team member of the UK Administrative Justice Institute.
For more information on Chris’s research please visit: https://www.gla.ac.uk/schools/law/staff/chrisgill/#/biography